Refund policy

📦 Return & Refund Policy
Thank you for shopping with us! We always strive to ensure you receive your products in perfect condition. However, if there is an issue with your order, please review our refund and exchange policy below:
1. Eligibility for Refunds or Exchanges
We offer a full refund or free replacement only under the following conditions:
  • The product delivered is damaged, broken, or defective upon arrival.
  • The product delivered is incorrect (wrong size, color, or item).
  • There are missing items or parts in the package.
2. Mandatory Requirements to Claim a Refund
To successfully file a claim, you must meet the following criteria:
  • Unboxing Video Proof: You must record a clear video while opening the parcel for the first time. The video must clearly show the shipping label (AWB barcode) on the flyer and the defect/damage of the product. No claims will be accepted without a valid unboxing video.
  • 48-Hour Deadline: You must report the issue and send us the video proof within 48 hours of delivery. Claims made after 48 hours will not be entertained.
3. Non-Refundable Situations
We do not offer refunds, returns, or exchanges in the following cases:
  • Change of Mind: If you decide you no longer want the product or simply dislike it after receiving it, the order is not eligible for a return or refund.
  • Used Items: Products that have been used, damaged by the customer, or are missing their original packaging/tags cannot be returned.
4. Refund Process
Once your video proof is reviewed and approved, we will either send you a free replacement or issue a refund directly to your provided EasyPaisa, JazzCash, or Bank Account within a few business days.