Return & Refund Policy — Yrevia

Last updated: August 9, 2026

At Yrevia, we want you to have a positive shopping experience. If you receive a damaged, defective, incorrect, or otherwise eligible product, please contact us so we can review your request.

1. Return Eligibility

A return may be accepted when:

• You received the wrong product.

• The product arrived damaged.

• The product is defective or not functioning as expected.

• The product meets the return conditions stated for that specific item.

Products must generally be returned in their original condition, including original packaging and included accessories, where applicable.

Some products may not be eligible for return due to their nature, condition, or applicable restrictions.

2. Return Request Period

Please contact us as soon as possible after receiving your order if you believe there is an issue with your product.

Return requests may be subject to a specific time limit depending on the product and circumstances.

Requests submitted after the applicable return period may not be accepted.

3. Damaged or Defective Products

If your product arrives damaged or appears to be defective, please contact us with:

• Your order number

• A description of the problem

• Clear photos or videos showing the issue

• Photos of the product packaging, where applicable

We may use this information to determine the appropriate solution.

4. Incorrect Products

If you receive a product different from the one you ordered, please contact us as soon as possible.

After reviewing your order, we may provide instructions for returning the incorrect product and arrange an appropriate replacement or refund where applicable.

5. Change of Mind

Returns due to a change of mind may not be accepted for every product.

If you want to return an item simply because you no longer want it, please contact us before sending anything back. We will let you know whether the product is eligible and provide the applicable return instructions.

6. Non-Returnable Items

Certain items may not be eligible for return, including products that:

• Have been used, damaged, or altered after delivery

• Are missing original packaging or included accessories

• Cannot be resold due to their condition

• Are excluded from return eligibility under applicable law or product-specific conditions

7. Return Shipping

If the return is approved because the product was damaged, defective, or incorrect, Yrevia may provide instructions regarding return shipping.

For other types of returns, the customer may be responsible for applicable return shipping costs, where permitted by law.

Do not send a product back without contacting us first.

8. Refunds

Once an approved return has been received and inspected, we will determine whether a refund is applicable.

If approved, the refund will generally be processed using the applicable original payment method, where possible.

The time required for the refund to appear may depend on the payment provider or financial institution.

9. Exchanges and Replacements

Where appropriate and subject to product availability, Yrevia may offer a replacement or exchange instead of a refund.

If the requested replacement is unavailable, another appropriate solution may be offered.

10. Refund Delays

If you have been notified that a refund has been processed but have not received it, please allow additional processing time from your payment provider or bank.

If the refund remains unavailable after the expected processing period, contact us so we can assist you.

11. Order Cancellation

If you need to cancel an order, contact us as soon as possible.

Cancellation requests may not be possible once an order has been processed or shipped.

12. Products Damaged by Customer

We may not accept returns or provide refunds for products that have been damaged because of misuse, accidental damage, improper installation, unauthorized modifications, or failure to follow the product's instructions.

13. Contact Us

For return or refund questions, please contact us:

Store Name: Yrevia
Email: support@yrevia.com
Business Address: [PAKISTAN]

When contacting us, please include your order number and a clear description of the issue.

14. Policy Updates

Yrevia may update this Return & Refund Policy from time to time.

Any changes will be posted on this page with an updated "Last updated" date.